1. What we store (minimal by design)
We believe in collecting only what is absolutely necessary to provide you with a secure and functional experience. Here is exactly what we store when you create an account:
- Email address — used as your unique identifier and for critical security alerts.
- Password hash — we never store your plain password. Only a salted, slow hash (Argon2id).
- Account metadata — creation date, last sign-in, and basic device/browser info to detect anomalies.
- Display name (optional) — if you choose to provide it.
We never ask for your full address, phone number, or payment details unless you explicitly enable paid features. Your data stays minimal — and that's intentional.
2. How we keep it secure
Your credentials are encrypted and stored more securely. We employ industry-leading practices to ensure that even in the unlikely event of a breach, your data remains inaccessible.
- Passwords are hashed with Argon2id + unique salt.
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Zero‑knowledge architecture for authentication secrets.
4. Important session & security cautions
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Session lifetime: For your safety, sessions automatically expire after 30 minutes of inactivity. Always sign out manually when you’re done, especially on shared devices.
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Password sharing / protection: Never share your password — not with friends, not with support (we will never ask for it). Use a unique passphrase and a password manager.
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Browser data hijacks: Malicious extensions, cached credentials, or session tokens stored in your browser can be stolen if your device is compromised. Attackers may use your browser’s stored caches to enter or steal information.
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Public networks & shared machines: Avoid signing in from public computers, libraries, or uncontrolled Wi‑Fi. If you must, use a trusted VPN and always sign out and clear browser data afterwards.
5. Browser cache & device safety
We recommend using a password manager, enabling two-factor authentication where available, and regularly clearing your browser's cache and saved passwords on shared devices. Your security is a shared responsibility — we do our part, and we ask you to do yours.
6. Contact
Questions about privacy or authentication may be sent to:
- General support — sales@cococe.rw
- Privacy matters — sales@cococe.rw
- Security concerns — sales@cococe.rw
This document is provided for informational purposes and does not constitute legal advice. COCOCE recommends that users seek independent legal advice where appropriate. If anything here conflicts with mandatory law, the law prevails.